When it comes to measuring performance, the public sector is under increasing pressure to become more like the private sector. However, the differences between the private and the public sector are often overlooked in this discussion.
Companies operate with shorter time horizons of monthly, quarterly, and annual goals. They report on revenue and profit generated and the costs required to achieve their aim. These are relatively straightforward measures.
When it comes to the public sector, measuring performance is much more complicated. A failure in business performance can be measured by a reduction in profits or growth. The impact of a failure in public sector work—road safety, education policies, and public health programs—may not be measurable in monetary terms, but can have a major impact on people’s lives and livelihoods.
In many ways, government policies are responsible for the happiness of the public. How, then, can happiness functions as a metric for success?
This e-book provides a framework that can help you link your performance metrics and your policies to the happiness of the constituents you serve.