We built LiveStories to be a user-friendly and pleasant experience, because software should make things easier, not harder. However, regardless of how easy a piece of software is to use you will as a user inevitably come up with questions, feedback, and ideas. That's why we made it easy to get in touch with our Customer Success team right inside LiveStories, so you can get those burning questions answered right away.
You will now see a Support icon in the lower left corner of LiveStories when you are logged in.
When you click on it, you can type in your question and the support button will suggest answers with links to our newly launched F.A.Q. section. If that doesn't help, you can even start a Live Chat with our Customer Success team, or leave them a message if they are not online.
This update also means that all users of LiveStories, across all products, have access to immediate help from our Customer Success team via our live chat. This update adds to the existing customer support channels and here is a summary of how you can reach us:
- Live Chat (When logged into LiveStories)
- Email us at Support (at) LiveStories (dot) com
- Twitter - Tweet at us using the Twitter handle: @LiveStoriesHelp
If your team has purchased Elite Support, you are also able to reach us via phone or by reaching out to a dedicated Customer Success Team Member whose contact details will be provided upon signing up.
As part of this update we also launched a support forum where you can find help articles, an F.A.Q. section, and selected posts from our blog that can be of help to you. You can find the LiveStories support forum here: support.livestories.com.
Our products are built based on your feedback and learnings from working closely with all our customers. It is our goal to make things as easy for you as possible so if you need help, have feedback, or want to share your ideas, please do not hesitate to reach out to us.