Driving Efficiency with Data for EMS

Reporting Ambulance Patient Offload Times (APOT)

RECORDED: MAY 15, 2018 

Sharing complex data in a meaningful way is a challenge many departments face. Recently California passed a mandate requiring EMS departments to report Ambulance Patience Offload Times (APOT). The team at Contra Costa County EMS recognized that their stakeholders needed to understand the data in order to provide better service for their community. Learn how they are communicating their APOT report to engage stakeholders and drive efficiency. 

The webinar covers:

  • How ambulance patient offload times (APOT) are tracked

  • How Contra Costa County is communicating with stakeholders

  • What has been learned from tracking this data

  • Moving beyond insight to action

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Meet Our Panelists

Chad Henry Contra Costa EMS.png

Chad Henry

Prehospital Care Coordinator,
Contra Costa County Health Services

Chad Henry is a Prehospital Care Coordinator with the Emergency Medical Services (EMS) Agency, a division of Contra Costa County Health Services located in Martinez, California. He leads the data integration and health information exchange projects for the EMS Agency. Prior to his appointment with Contra Costa County, he was the Clinical Manager for Rural/Metro Corporation in San Jose, California and the Operations Manager for American Medical Response and MedicWest Ambulance in Las Vegas, Nevada.

Chad is an experienced healthcare leader with over 14 years of experience in pre-hospital care and healthcare administration. He has worked across the country for EMS agencies in rural Oklahoma, Los Angeles, California, San Diego, California, Las Vegas, Nevada, and San Jose, California as well as physician practices and hospital corporations. During his tenure, he has led the administrative and operational functions of various professional segments within the healthcare industry.

Born and raised in rural Oklahoma, Chad’s involvement in healthcare began in 1997. He has worked as an EMT and paramedic and proudly served as part of the relief efforts for the victims of Hurricanes Katrina, Rita, and Gustov. Chad received the national Star of Life award from the American Ambulance Association and a national award from the U.S. Immigration and Customs Enforcement Agency for his efforts during Hurricane Katrina.

Chad received his Bachelor of Sciences degrees in Psychology and Sports Medicine from Pepperdine University in Malibu, California and his Master of Business Administration degree from Walden University. In his spare, he works closely with various community and business organizations as a leader and volunteer on several committees and boards


Shay Neufeld

Senior Data Scientist,

Shay Neufeld is a Senior Data Scientist at LiveStories. He previously trained as a neuroscientist, receiving his PhD from Harvard where he gained expertise applying statistical and machine learning techniques to decipher large, messy datasets. Passionate about science communication and outreach, Shay has extensive experience creating and communicating data stories to broad audiences as a teacher, speaker, and writer. At LiveStories, he is working to build state-of-the-art data solutions that promote data literacy and positively impact public health. 


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